Drift live chat software saves all the necessary information about your website visitors. Live chat simplifies customer support, qualification, and lead generation.There is a chatbot builder where you can create custom and AI-powered bots to book meetings, route conversations to relevant agents, and pre-qualify leads. Chatbots automatically send messages to your visitors which is helpful in improving user experience and lead qualification.As with any other all-in-one customer communication tool, Drift includes: Yet, at the same time, its feature list includes such mysterious things as ‘ conversational emails’, AI-powered chatbots, and ‘ revenue acceleration platform’ without a word about customer support. Its homepage talks about pipelines, leads, and conversational sales right up from the beginning. More than 50,000 companies use their live chat, chatbot platform, email marketing tools for sales and customer engagement growth. In other words, what if there are Drift alternatives? What we know about Driftĭrift positions itself as a “conversation-driven marketing & sales platform.” But it is a complex sales-oriented product.

What if you can get all those advanced features without hundreds of dollar bills? The service has a variety of features for all teams: marketing, sales, customer service, and support.īut it is quite an expensive solution. That’s why it’s essential to communicate with customers quickly. If they write to both you and one of your competitors in a chat at 3 a.m., they will give their money to the one who responds faster and provides them with all the required information. All your website visitors expect fast communication from you, no matter how small your team is.

Drift chatbot certificate